General

Answer

We do not sell KicksOnFire gear at the current time. However, our loyal users have a chance to acquire our exclusive quickstrike drops (T-shirts, stickers, baller bands, etc.) when announced for free. You will see a prompt on the Release Calendar which will say: Grab your FREE Shirt. We sometimes may also notify you by email 5 minutes before the drop if you're a long time user of the app.

Buying

Answer

100% Authentic Guaranteed. Since 2004, KicksOnFire has been a trusted source for sneaker culture, news, and history. As the heart and soul of the sneaker community, it is with great pleasure that we introduce a hassle-free sneaker shopping experience for you. All sneakers purchased through KicksOnFire are guaranteed authentic. We strive every day to create a rich seamless experience for sneakerheads. We are driven by our principles and committed to providing the best selection, prices, and customer service.

Answer

Our customer support team is diligently working around the clock to assure a seamless delivery for every order. To reach a support agent, simply log into your account on the app and go to My Orders from the Menu. Select the order that you would like to inquire about and tap the HELP button on the top right of the screen. A chat window will connect you to your personal assistant who can help you.

Answer

KicksOnFire does not allow any refunds, exchanges or swap back. If something is wrong with your order caused by our end, please contact us at and we'll help you promptly. If there is a problem with an item you received, you must contact us in writing within 3 days after receiving the item with a detailed description of the problem. Orders cannot be cancelled after being placed. Our fulfilment centers are very quick to process orders and cannot accommodate cancelled orders.

Answer

We ship worldwide. If you're on planet earth, we'll find a way to deliver your sneakers.

Answer

Orders cannot be canceled after being placed. Our fulfillment centers are very quick to process orders and cannot accommodate canceled orders.

Answer

Buyers are responsible for the duties placed by customs during delivery. Unfortunately, this is completely out of our control.

Answer

All sizes displayed on the KicksOnFire app are US sizes and should be converted accordingly to your sizing metrics before ordering.

Answer

All prices are in United States Dollars. However, we use Paypal as our payment processor and you will be able to pay using any currency via the daily foreign exchange rate calculated by Paypal at checkout.

Free Kicks

Answer

There are multiple ways of earning coins! 1. You can earn coins by using our Share feature on the app. Every time you share content from the app to Facebook or Twitter, you earn 15 coins. You can share three times daily for a total of 45 coins. 2. Once a day, you can watch a 10-30 second ad to earn 50 coins by simply going to Profile > My Account (top right icon) > Get More Coins. Simply tap the 50 Coins (Daily Reward). 3. If you don't want to go through the hassle of earning coins, you're welcome to take a quick shortcut and buy coins from our coin vault at Profile > My Account (top right icon) > Get More Coins.

Answer

Once you've entered Free Kicks using coins, you will see a tab which says Earn More Entries. To earn additional entries, all you have to do is share you personalized link with your friends. Every time a friend downloads the KicksOnFire app, you earn an additional entry.

Answer

Once you see your name on the Past Winners screen on the Free Kicks you've entered. You've officially won. A member of the KicksOnFire team will reach out to you via the email address on file. Please check your spam folder if you haven't received any correspondence within 7 days of winning.

My Style

Answer

To post in My Style, use the search feature on the release calendar to find the shoe you'd like to post. Once you've found the shoe, tap to open. Each release page has a plus (+) icon in the My Style header. Tap to proceed and you will be prompted with a notification asking if you'd like to submit a photo of the shoe for approval. You can use your camera to snap a photo or use a saved photo from your camera roll to publish. Once submitted, a team member will approve or disapprove your image.

Answer

Currently, we do not have a limit on the number of images posted on one account. However, all My Style images are curated by our editorial team and not all of them make the final cut.

Account

Answer

You can change your username by going to your Profile using the Menu. Once on your profile, tap on the options icon on the top right of your screen. On the My Account screen, tap your username and edit it to the new desired username. Tap save on the top right once finished.

Answer

On the login screen, please enter your username or email address and tap forgot password. Your temporary password will be emailed to the email address on file.